You are entitled to a full refund including the initial delivery charge under the European Distance Selling Regulations if you inform us within seven working days of placing your order, that you wish to return the product, by writing to us at the address below .
If you are not completely satisfied with your purchase you are able to return the goods, within 30 days of purchase. All goods should be in their original packaging, be unused and be in a resalable condition.
Before you send it back, please contact us by email with a brief explanation of why you are returning it to email@example.com We will email you back with a returns number and a label within 24 hours.
In the UK, we offer a free returns service through the Collect+ service. If you wish to return the item via a different service then this will be at your own cost.
For Europe and North America any returns must be made at your own cost. Please make sure that you ensure proof of postage, tracking and signature.
Items should wherever possible be returned in their original packaging with any enclosed documentation and a completed Returns Form.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in a store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.
Please allow 7-10 working days from our receipt of your goods, for us to assess and then process your return. Once this has been completed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).
After receiving the return confirmation email, please allow 5-10 days for a refund to be credited to your account. This time frame is dictated by your bank or card issuer.
Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
Please note that unless the item is faulty or returned under the distance selling regulations, we will not refund your original delivery charge.
Please email firstname.lastname@example.org
or write to:
Customer Service Department
Barton On Sea